Welcome to the website of Urban Ethos Pty Ltd (“FreshPaper”, “we”, “us” or “our”), the official online store for the brand FreshPaper, where you can browse and shop for products advertised on the website from FreshPaper Australia. The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies you may find throughout our website (such as our Returns and Exchanges Policy) and social media pages and any other laws or regulations which apply to the Website, collectively govern the use of the Website and the products and services provided by or on our behalf (collectively “Terms and Conditions”).

By accessing or using the Website and our social media pages (together “Website”) you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these Terms and Conditions. We may modify these Terms and Conditions at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

You may be accessing this Website from a computer or mobile device and these Terms and Conditions govern your use of the Website, regardless of the means of access.



We offer a subscription service whereby you may purchase FreshPaper products to be delivered to your door at the interval provided at the time of purchase on our website.

By purchasing a subscription, you agree to pay an initial and recurring subscription fee at the subscription rate provided at the time you agree to purchase the relevant subscription, and you agree to pay all recurring charges until you cancel your subscription. The subscription payment will be deducted from your nominated account automatically each month and the product will be sent out as soon as the payment is successful.

It is your responsibility to ensure that you have sufficient funds in your nominated account to satisfy payment for your subscription during each billing period and you agree to reimburse us for any loss or damage suffered by us in connection with your non-payment of the subscription fee.

In the event that payment for any products are overdue, we may cancel or suspend your subscription until payment has been made.

You may cancel your subscription at any time in accordance with the terms of our cancellation policy.

  1. Subscription Cancellation 

You can cancel your subscription at any time on our website’s account portal or by emailing us at enquiries@freshpaper.com.au with the email address and full name you used to sign up with and our subscription specialist will assist you with this.

Changes to your account will take place from the time FreshPaper confirms in written correspondence to you.

Please ensure that you allow three business days for your subscription to be cancelled. Once your subscription fee has been deducted from your account and the order has been shipped, we will not be able to intercept your parcel or provide a refund.

2. Change Subscription Products

You can change the products you are receiving in your subscription at any time on our website’s account portal or by emailing us at enquiries@freshpaper.com.au. You may add or remove items, which may affect the subscription fee payable.

To do this, simply email enquiries@freshpaper.com.au with the email address and full name you used to sign up with and our subscription specialist will assist you with this.

Changes to your account will take place from the time FreshPaper confirms in written correspondence to you.



  1. You must be a registered user or guest (“User”) to place orders and access some features of the Website. You will provide us with personal information including your full name, address, a valid email address and a telephone number. You must ensure this information is accurate and current.
  2. By using the Website and its associated functionality, and if you opt in to receive email updates from us, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
  3. To register an account and/or order from the Website you must be at least 18 years old, have a current Australian residential/business address and have capacity to enter into a legally binding agreement with us.



  1. You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.
  2. You must not (or attempt to):
  3. interfere or disrupt our Website or the servers or networks that host our site;
  4. use data mining, robots, screen scraping or similar data gathering and extraction tools on our site;
  5. interfere with security-related or other features of our site; or
  6. use, copy or distribute content without our express permission.



  1. FreshPaper Australia attempts to be as accurate as possible when describing our products and services on the Website. However, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available on this Website are accurate, complete, reliable, current or error-free. The weights, dimensions and volumes of the products are approximate only.
  2. Changes are periodically made to the information on the Website without notice to you. FreshPaper Australia reserves the right to change the Website at any time, in its discretion. FreshPaper Australia does not warrant that the functions contained in the Website or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or other harmful components. FreshPaper Australia shall not be liable for the use of the Website, including, without limitation, the content and any errors contained in the Website.
  3. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you order the products.



  1. To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:
    • errors, mistakes or inaccuracies on the Website or our social media pages;
    • you acting or not acting, on any information contained on or referred to on the Website and/or any linked Website or our social media pages;
    • personal injury or property damage of any nature resulting from your access to or use of the Website;
    • any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
    • any interruption or cessation of transmission to or from the Website and/or;
    • any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party.
  2. Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
  3. Except as required by law, in no event shall we be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or these Terms and Conditions (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we have no responsibility for the legality of your actions.



You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these Terms and Conditions.



The Website may contain links to external websites that are not operated by us. FreshPaper Australia does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

  1. FreshPaper Australia makes no representations or warranties, or have any responsibility or liability for those websites;
  2. the links do not indicate, expressly or impliedly, that FreshPaper Australia endorses the site or the products or services that are provided at those sites; and
  3. you access and use the products and services made available at those sites solely at your own risk.



  1. You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.
  2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
  3. Orders placed by you are offers to purchase goods under the terms and conditions in these Terms and Conditions at the price specified (including delivery and other charges).
  4. Goods in your cart are only reserved for a limited period of time, specified by us. Orders are only confirmed once payment is received in full.
  5. We may reject your order, including in circumstances where we believe there may be a credit card fraud, or where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.
  6. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in these Terms and Conditions. In the event that we cancel or are unable to fulfill your order, we will provide a full refund of any payment received.
  7. You acknowledge that all orders through the Website are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply as set out on the Website from time to time.



  1. The prices of goods, delivery and other charges shown are in Australian dollars.
  2. The price of the product(s) you order is the price that is displayed on the Website at the time you confirm your order and will be confirmed on the e-mail order confirmation. All prices displayed are inclusive of GST.
  3. All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.



  1. FreshPaper Australia online offers and promotions may only be used at the Website and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order.
  2. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
  3. Any % off stated applies to the Australian recommended retail price (RRP) of items, including the Australian GST component of that price.



  1. Subject to these Terms and Conditions, we will supply the goods shown on your order confirmation. We will use our best endeavors to meet indicated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.
  2. We offer standard delivery free of charge to all residential/business addresses in Australia. We are unable to deliver items to Norfolk or Christmas Islands or overseas or to PO Boxes (including AFPO).
  3. We deliver Monday till Friday, except public holidays.
  4. Erroneously communicated addresses are your responsibility and may lead to extra charges that will be recovered from you.
  5. We ship our products using Australia Post’s regular mail service.
  6. In the event your order exceeds regular standard size postage dimensions, Australia Post will leave a card with instructions on how to collect your parcel. This card/notification generally means that your parcel is waiting for you at a local post office. You will need to present this card to the post office when you pick up your parcel, together with photo identification. Please try and arrange pick-up as soon as possible as some post offices will only keep your parcel for a short period of time before they return it to us.



We endeavor to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.



We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You will receive a full refund in the event we cannot fulfill your order.



  1. The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods. These guarantees include:
    • the goods will be of acceptable quality;
    • the goods will be fit for a particular purpose; and
    • the goods will match their description;
  2. FreshPaper Australia offers no commercial warranty on its products. 


  1. A return can only be made if products have been purchased on the Website. For returns of products purchased from another retailer, please contact the store of purchase.
  2. When seeking to return a product, Users must complete the return form and submit it to our Customer Service team. Where required, we will provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.
  3. You must cover the cost of the return if it is due to a change of mind and the product must be returned to us in its original unopened condition (including authentic packaging, labels, use instructions) in order to obtain a refund.
  4. Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods are defective/damaged), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
  5. Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 14 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system.



  1. You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Instagram page, Twitter feed, Blog, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
  2. You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
  3. As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
  4. you do not have the right to post;
  5. is defamatory or in contempt of any legal or other proceedings;
  6. is misleading or deceptive;
    • is offensive or discriminates against any group of persons being a group defined by reference to colour, race, sex, sexual orientation, origin, nationality or ethnic or national origins;
    • denounces religious or political beliefs;
    • contains religious or political material;
    • is indecent, obscene, vulgar, pornographic or offensive;
    • infringes any copyright, trade mark, patent or other intellectual property right of another person;
    • contains any unsolicited or unauthorised advertising or promotional material;
    • contains or links to viruses, malware, spyware or similar software; or
    • impersonates any person or misrepresents your relationship with any person.
  7. We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
  8. You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.



  1. All content, graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to FreshPaper Australia, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, images, domain names or other distinctive brand features.
  2. Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
  3. You may not modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
  4. If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.



  1. We will not be liable for any delay in performing any of our obligations under these Terms and Conditions if such delay is caused by circumstances beyond our reasonable control.
  2. This Agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia.
  3. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.
  4. If we do not exercise or enforce any right or provision under these Terms and Conditions, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms and Conditions will only be effective if it is in writing and signed by us.



If you have any questions, or if you have technical problems in accessing information on our Website, please email enquiries@freshpaper.com.au.


If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.